Behind every calm, beautiful finished space is a group of people who turn up when they say they will, work hard, and care about the details just as much as I do.

Have you noticed how hard it’s become to get hold of an actual human these days? You ring a company and end up pressing numbers for five minutes. You type a question online and get a chatbot that repeats the same line. Somewhere along the way, good old-fashioned customer service seems to have disappeared.